Communicator - Enhanced Ring Group Login

Owned by Karl Hoffner
May 10, 2023
1 min read

If your Enhanced Ring Group [ERG] is set to 'Yes', Static Members have to log in/log off manually to start/stop receiving calls.

Login

To log in to all ERGs that an Extension is a member of, enter the default access code: *200 and click the call button

 

 

this will be followed by a request for your password followed by the # key

Log Off

And to log off, please enter: '*201'

this will be followed by a request for your password followed by the # key

NOTE: You will need to know you access code or pin that was provided to you in your welcome email.

Example:

*200 <call> 1432#

Multiple ERG’s

If John Smith is a member of five ERGs, but he wants to log in in a specific ERG and receive calls only from that ERG, he can enter '*200xxx', where 'xxx' represents the ERG number.

The same action applies to logging off. If John wants to stop receiving calls from a specific ERG, he can enter '*201xxx', where 'xxx' stands for the ERG number.

Example:

*200142 <call>1432#