Communicator Queue Reporting

Reporting on Queues in Communicator G3

1. From the Communicator admin panel, select the Contact Center tab

2. Select Statistics > Queue Statistics

3. Select a date range for your report

4. Select the queue(s) required to be reported on.
   NOTE: Selecting none reports on all queues

5. Select from the Reports table the following:

   1. Queue calls

   2. Agent inbound calls
      NOTE: Additional reports may be selected as necessary.

6. Click Show

7. Figure 2 - Example Report Output shows and an example report