Technical Support

{"xsrfToken":"fa82aea6ecf6c3b29cbec990e5d3966761c6e76d_lout","branding":{"id":"2","key":"its","name":"Technical Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/11","theme":{"headerBGColor":"#c80f2e","headerLinkColor":"#ffffff","headerLinkHoverColor":"#610c1a","headerLinkHoverBGColor":"#610c1a","headerBadgeColor":"#610c1a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7c77eaa8-f60d-4e7f-b30a-de1b5e3dbcbd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNWVmYjQxOC02YmJkLTQ3M2QtYjI4MC0wMWZmYTc2Y2MzOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdjNzdlYWE4LWY2MGQtNGU3Zi1iMzBhLWRlMWI1ZTNkYmNiZCI6WyJyZWFkIl19LCJleHAiOjE3NDM4OTA5NTcsIm5iZiI6MTc0Mzg5MDM1N30.RwIWSNRt5lkI5lJbGP8v22_AidR5WM_QP_fn_ZBoKb0&client=25efb418-6bbd-473d-b280-01ffa76cc391&mode=fit","logoId":"7c77eaa8-f60d-4e7f-b30a-de1b5e3dbcbd","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Mueller Helpdesk and Technical Support Portal","sharedPortalName":"Technical Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Mueller Helpdesk and Technical Support Portal","sharedPortalName":"Technical Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#c8102e","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"its","projectId":11100,"serviceDeskId":2,"name":"Technical Support","description":"<p>Welcome!</p>\n<p>You can create a Mueller Technical Support request from the options provided.</p>\n<p>Technical Support is available Monday through Friday 8:00 AM ET to 6:00 PM ET.</p>\n<p><font color=\"#ffffff\"></font></p>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;background-color: #C8102e;\">\n <font color=\"#ffffff\"><b>REMINDER:</b></font>\n </div>\n</div>\n<div class=\"panel\" style=\"border-width: 1px;\"></div><font color=\"#C8102e\"><b>Technical Support is NOT able to assist with Ultimate/Ultipro or any other HR issues.</b></font>\n<p></p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"146","name":"Add a Stamp","descriptionHtml":"<p><a href=\"https://mueller-inc.atlassian.net/wiki/spaces/MD/pages/1639841861/Approved+Stamps\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://mueller-inc.atlassian.net/wiki/spaces/MD/pages/1639841861/Approved+Stamps</a></p>","callToAction":"Add a Stamp","introHtml":"<p>Only use this option if you are a QAD requesting a stamp. Approved list of stamps is in the Mueller@Home Confluence Space.</p>","icon":11588,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11588","groups":[26,31],"key":""},{"id":"124","name":"Additional Permission Request","descriptionHtml":"","callToAction":"Additional Permission Request","introHtml":"<p>Please complete this form when requesting additional permissions that need HR approval such as : access to someone's emails, one-off permissions, etc</p>","icon":11438,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11438","groups":[24],"key":""},{"id":"212","name":"Confluence Page Creation Request","descriptionHtml":"","callToAction":"Confluence Page Creation Request","introHtml":"<p>Request for updating a Tech Support Confluence page</p>","icon":11432,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11432","groups":[44],"key":""},{"id":"210","name":"Confluence Page Update Request","descriptionHtml":"","callToAction":"Confluence Page Update Request","introHtml":"<p>Request for updating a Tech Support Confluence page</p>","icon":11416,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11416","groups":[44],"key":""},{"id":"101","name":"Customer Technical Issue","descriptionHtml":"","callToAction":"Customer Technical Issue","introHtml":"<p>Use this form if you are/know a customer user who is having a technical issue (ie can't login, forgot password, can't view your ordered reports)</p>","icon":11546,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11546","groups":[26],"key":""},{"id":"187","name":"Hardware Request Form","descriptionHtml":"","callToAction":"Hardware Request Form","introHtml":"<p>For requesting hardware to be purchased/allocated</p>","icon":11584,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11584","groups":[32],"key":""},{"id":"172","name":"Lender Case Issue","descriptionHtml":"","callToAction":"Lender Case Issue","introHtml":"<p>Issue with a Lender case? Submit a request here! All other technical issues, please continue to submit via technical issue request form.</p>","icon":11403,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11403","groups":[24],"key":""},{"id":"150","name":"Mueller Phone Request for Field Reps","descriptionHtml":"","callToAction":"Mueller Phone Request for Field Reps","introHtml":"<p>Please use this form only when requesting a Mueller Phone for a Field rep. If requesting a phone for anyone else, please use the Mobile Device Request (for Managers) in the HR portal. For broken/non-functional devices, please submit a Technical Support Request instead</p>","icon":11405,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11405","groups":[32],"key":""},{"id":"144","name":"Mueller@Home Issue","descriptionHtml":"<p><a href=\"https://mueller-inc.atlassian.net/wiki/spaces/MD/pages/1602453518/Trouble+Shooting+Phone+Script+Documentation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Phone Script for CS</a></p>","callToAction":"Mueller@Home Issue","introHtml":"<p>Only use this option when documenting an issue with Mueller@Home</p>","icon":11588,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11588","groups":[31],"key":""},{"id":"239","name":"New Customer Account Setup","descriptionHtml":"","callToAction":"New Customer Account Setup","introHtml":"","icon":11418,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11418","groups":[26],"key":""},{"id":"189","name":"New Customer User Account Request","descriptionHtml":"","callToAction":"New Customer User Account Request","introHtml":"","icon":11552,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11552","groups":[26],"key":""},{"id":"214","name":"New Employee Role Request","descriptionHtml":"","callToAction":"New Employee Role Request","introHtml":"<p>Is a new Mueller Employee Role/Position needed? Please submit this request so that IT can determine the proper access and equipment needed for the new position.</p>","icon":11551,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11551","groups":[24],"key":""},{"id":"161","name":"Technical Support Request","descriptionHtml":"","callToAction":"Technical Support Request","introHtml":"<p>Submit a Request to Tech Support</p>","icon":11546,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11546","groups":[24],"key":""},{"id":"149","name":"TS Queue Call","descriptionHtml":"<p><a href=\"https://mueller-inc.atlassian.net/wiki/spaces/ITSystems/pages/3102572689/Call+Handling\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://mueller-inc.atlassian.net/wiki/spaces/ITSystems/pages/3102572689/Call+Handling</a></p>","callToAction":"TS Queue Call","introHtml":"<p>Use this form ONLY if you're a member of technical support</p>","icon":11400,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11400","groups":[24],"key":""},{"id":"45","name":"\tSecurity Questionnaire ","descriptionHtml":"","callToAction":"\tSecurity Questionnaire ","introHtml":"<p>Submit a customer security questionnaire for review.</p>","icon":10534,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"160","name":"Appraiser Change Request","descriptionHtml":"","callToAction":"Appraiser Change Request","introHtml":"","icon":11584,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11584","groups":[],"key":""},{"id":"115","name":"Desk Change Request","descriptionHtml":"","callToAction":"Desk Change Request","introHtml":"","icon":11545,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11545","groups":[],"key":""},{"id":"8","name":"Emailed Issue","descriptionHtml":"","callToAction":"Emailed Issue","introHtml":"<p>Get general tech support for software or web issues.</p>","icon":11401,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11401","groups":[],"key":""},{"id":"176","name":"IC Hire Setup","descriptionHtml":"","callToAction":"IC Hire Setup","introHtml":"","icon":11545,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11545","groups":[],"key":""},{"id":"145","name":"IT New Appraiser","descriptionHtml":"","callToAction":"IT New Appraiser","introHtml":"","icon":11545,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11545","groups":[],"key":""},{"id":"109","name":"IT New Hire","descriptionHtml":"","callToAction":"IT New Hire","introHtml":"","icon":11545,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11545","groups":[],"key":""},{"id":"147","name":"Mobile Device Agreement (for Managers)","descriptionHtml":"","callToAction":"Mobile Device Agreement (for Managers)","introHtml":"<p>Please complete this form when requesting a Mueller cell phone for one of your employees</p>","icon":11405,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11405","groups":[],"key":""},{"id":"244","name":"Mueller Phone Request for Field Reps (HR)","descriptionHtml":"","callToAction":"Mueller Phone Request for Field Reps (HR)","introHtml":"<p>Please use this form only when requesting a Mueller Phone for a Field rep. If requesting a phone for anyone else, please use the Mobile Device Request (for Managers) in the HR portal. For broken/non-functional devices, please submit a Technical Support Request instead</p>","icon":11708,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11708","groups":[],"key":""},{"id":"226","name":"Name Change Request","descriptionHtml":"","callToAction":"Name Change Request","introHtml":"","icon":11545,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11545","groups":[],"key":""},{"id":"121","name":"New Customer Account Form_old","descriptionHtml":"","callToAction":"New Customer Account Form_old","introHtml":"<p>Bringing on a new customer?</p>","icon":11572,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11572","groups":[],"key":""},{"id":"22","name":"New Customer Account_deprecated","descriptionHtml":"","callToAction":"New Customer Account_deprecated","introHtml":"<p>Bringing on a new customer?</p>","icon":10504,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"188","name":"New Customer Creation Request","descriptionHtml":"","callToAction":"New Customer Creation Request","introHtml":"<p>Bringing on a new customer?</p>","icon":11418,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11418","groups":[],"key":""},{"id":"113","name":"Position/Job Change Request","descriptionHtml":"","callToAction":"Position/Job Change Request","introHtml":"","icon":11545,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11545","groups":[],"key":""},{"id":"61","name":"Technical Issue","descriptionHtml":"<p>Please fill out all relevant fields providing as much detail as possible. Incomplete requests may result is delays when processing.</p>","callToAction":"Technical Issue","introHtml":"<p>Submit a request for technical assistance</p>","icon":11401,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11401","groups":[],"key":""},{"id":"240","name":"TEST","descriptionHtml":"","callToAction":"TEST","introHtml":"<p>ignore this</p>","icon":11432,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11432","groups":[],"key":""},{"id":"215","name":"Testing Tasks","descriptionHtml":"","callToAction":"Testing Tasks","introHtml":"<p>For testing tasks from PM's</p>","icon":11527,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11527","groups":[],"key":""},{"id":"157","name":"VPN Request","descriptionHtml":"","callToAction":"VPN Request","introHtml":"","icon":11545,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11545","groups":[],"key":""}],"reqGroups":[{"id":24,"name":"Internal Employee Requests"},{"id":26,"name":"Customer Requests"},{"id":31,"name":"Mueller@Home Requests"},{"id":44,"name":"Confluence Page Requests"},{"id":32,"name":"New Hardware Requests"}],"orderMapping":{"44":[212,210],"26":[101,189,146,239],"32":[187,150],"31":[144,146],"11":[61],"12":[61],"24":[161,172,124,149,214]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f8fc5306-91cb-32c5-968c-af8e51501b14","appLinkName":"Confluence (mueller-inc.atlassian.net)","appLinkUrl":"https://mueller-inc.atlassian.net/wiki","spaceKey":"ITS","spaceName":"Mueller Tech Support","spaceUrl":"https://mueller-inc.atlassian.net/wiki/spaces/ITS","isServer":false},"labels":[],"projectKey":"ITS","serviceDeskId":2,"kbLinkDomainURLs":["https://mueller-inc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITS","userLanguageHeader":"Notifications and Helpful Downloads","userLanguageMessageWiki":"<p><font color=\"#ffffff\"></font></p>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;background-color: #C8102e;\"><font color=\"#ffffff\"><b>Mueller Scheduled Maintenance Notice - April 27, 2025</b></font>\n </div>\n</div><br> Mueller Services has scheduled quarterly maintenance for <b>Sunday, April 27, 2025</b> for five (5) hours from 5:00 AM – 10:00 AM EST \n<p></p>\n<p>During this time, Mueller Services will be performing quarterly maintenance and systems may be temporarily unavailable or have brief interruptions of service until after the maintenance window is completed.</p>\n<p><b>FUTURE SCHEDULED MAINTENANCE DATES</b><br> Sunday, July 20, 2025<br> Sunday, October 19, 2025</p>\n<p><font color=\"#ffffff\"></font></p>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;background-color: #C8102e;\"><font color=\"#ffffff\"><b>Mueller Real-Time Website Status</b></font>\n </div>\n</div>If you would like to see the current status of the Mueller websites in real-time, you can find it <a href=\"http://stats.pingdom.com/7gfk5lobtky4\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here</a>. \n<p></p>\n<p><font color=\"#ffffff\"></font></p>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;background-color: #C8102e;\"><font color=\"#ffffff\"><b>Office 365/Teams Real-Time Status</b></font>\n </div>\n</div>If you would like to see the current status of the Microsoft web products (Outlook, Teams, etc) in real-time, you can find it <a href=\"https://status.office365.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here</a>. \n<p></p>\n<hr>\n<div class=\"panel\" style=\"background-color: #ffffff;border-color: #ffffff;border-style: solid;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: solid;border-bottom-color: #ffffff;background-color: #e6e6e6;color: #C8102e;\"><b>Mueller Technical Support How To's</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #ffffff;\">\n <p>Please feel free to browse the Mueller Technical Support How To documents that provide answers and guided instructions for many of the common technical support issues.<br> <a href=\"https://mueller-inc.atlassian.net/wiki/spaces/ITS/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\"><ins>Mueller Technical Support How To's</ins></a></p>\n </div>\n</div>\n<hr>\n<div class=\"panel\" style=\"border-color: #36891B;border-style: solid;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: solid;border-bottom-color: #36891B;background-color: #36891B;color: #ffffff;\"><b>Mueller FortiClient VPN Software</b>\n </div>\n <div class=\"panelContent\">\n <p>To manually install, simply download the installer by clicking the version you need below:<br> <a href=\"https://ems.mueller-inc.com:10443/Installers/Default/FortiClientLatest11/FortiClientSetup_7.2.4_x64.exe\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\"><ins>Windows</ins></a><br> <a href=\"https://ems.mueller-inc.com:10443/Installers/Default/FortiClientLatest11/FortiClient_7.2.4.dmg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\"><ins>Mac</ins></a></p>\n </div>\n</div>\n<hr>\n<div class=\"panel\" style=\"border-color: #19477E;border-style: solid;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: solid;border-bottom-color: #19477E;background-color: #19477E;color: #ffffff;\"><b>Mueller Remote Support - Get TeamViewer</b>\n </div>\n <div class=\"panelContent\">\n <p><font color=\"\"></font>If a technical support representative request that you download and install TeamViewer, you can download it from <a href=\"https://www.mueller-inc.com/setup/TeamViewerQS.exe\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\"><ins>here</ins></a>. This will allow your representative to see and interact with your computer.</p>\n </div>\n</div>\n<hr>\n<div class=\"panel\" style=\"border-color: #005151;border-style: solid;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: solid;border-bottom-color: #005151;background-color: #005151;color: #ffffff;\"><b>Ultipro/Ultimate Portal Assistance</b>\n </div>\n <div class=\"panelContent\">\n <p>If you are having trouble logging in, need a password reset or any other issues with the UltiPro/Ultimate Portal for time management, pay stubs, PTO, etc. you must contact Human Resources at <a href=\"mailto:humanresources@muellerreports.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">humanresources@muellerreports.com</a>.</p>\n <p><font color=\"#c8102e\"><b>All tickets for Ultipro/Ultimate support put into Technical Support will be declined.</b></font></p>\n <h4><a name=\"MuellerTechnicalSupportisunabletoassistwithUltipro%2FUltimateissues.Thisincludespasswordresets.\" target=\"_blank\" style=\"text-decoration: underline;\"></a><b>Mueller Technical Support is unable to assist with Ultipro/Ultimate issues. This includes password resets.</b></h4>\n </div>\n</div>\n<hr>\n<div class=\"panel\" style=\"border-color: #da1e28;border-style: solid;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: solid;border-bottom-color: #da1e28;background-color: #da1e28;color: #ffffff;\"><b>8x8 Work App Software</b>\n </div>\n <div class=\"panelContent\">\n <p><font color=\"\"></font></p>\n <p>If you will be using the 8x8 Work application, you can install the application on your computer to avoid maintaining it in a web browser.</p>\n <p><b><ins>8x8 Work application installers</ins></b><br> Windows: <a href=\"https://work-desktop-assets.8x8.com/prod-publish/tests/work-64-exe-v8.13.2-4.exe\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://work-desktop-assets.8x8.com/prod-publish/tests/work-64-exe-v8.13.2-4.exe</a><br> Mac OS: <a href=\"https://work-desktop-assets.8x8.com/prod-publish/tests/work-dmg-v8.13.2-4.dmg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://work-desktop-assets.8x8.com/prod-publish/tests/work-dmg-v8.13.2-4.dmg</a></p>\n </div>\n</div>","defaultLanguageHeader":"Notifications and Helpful Downloads","defaultLanguageMessage":"{color:#ffffff}{panel:title=Mueller Scheduled Maintenance Notice - April 27, 2025|titleBGColor=#C8102e}{color}\nMueller Services has scheduled quarterly maintenance for *Sunday, April 27, 2025* for five (5) hours from 5:00 AM – 10:00 AM EST\n\nDuring this time, Mueller Services will be performing quarterly maintenance and systems may be temporarily unavailable or have brief interruptions of service until after the maintenance window is completed.\n\n*FUTURE SCHEDULED MAINTENANCE DATES*\nSunday, July 20, 2025\nSunday, October 19, 2025\n\n\n{color:#ffffff}{panel:title=Mueller Real-Time Website Status|titleBGColor=#C8102e}{color}If you would like to see the current status of the Mueller websites in real-time, you can find it [here|http://stats.pingdom.com/7gfk5lobtky4].\n\n{color:#ffffff}{panel:title=Office 365/Teams Real-Time Status|titleBGColor=#C8102e}{color}If you would like to see the current status of the Microsoft web products (Outlook, Teams, etc) in real-time, you can find it [here|https://status.office365.com/].\n\n----\n{panel:title=Mueller Technical Support How To's|borderStyle=solid|borderColor=#ffffff|titleColor=#C8102e|titleBGColor=#e6e6e6|bgColor=#ffffff}Please feel free to browse the Mueller Technical Support How To documents that provide answers and guided instructions for many of the common technical support issues.\n[+Mueller Technical Support How To's+|https://mueller-inc.atlassian.net/wiki/spaces/ITS/overview]{panel}\n\n----\n\n{panel:title=Mueller FortiClient VPN Software|borderStyle=solid|borderColor=#36891B|titleColor=#ffffff|titleBGColor=#36891B}\nTo manually install, simply download the installer by clicking the version you need below:\n[+Windows+|https://ems.mueller-inc.com:10443/Installers/Default/FortiClientLatest11/FortiClientSetup_7.2.4_x64.exe]\n[+Mac+|https://ems.mueller-inc.com:10443/Installers/Default/FortiClientLatest11/FortiClient_7.2.4.dmg]{panel}\n\n----\n{panel:title=Mueller Remote Support - Get TeamViewer|borderStyle=solid|borderColor=#19477E|titleColor=#ffffff|titleBGColor=#19477E}{color}If a technical support representative request that you download and install TeamViewer, you can download it from [+here+|https://www.mueller-inc.com/setup/TeamViewerQS.exe]. This will allow your representative to see and interact with your computer.{panel}\n\n----\n{panel:title=Ultipro/Ultimate Portal Assistance|borderStyle=solid|borderColor=#005151|titleColor=#ffffff|titleBGColor=#005151}If you are having trouble logging in, need a password reset or any other issues with the UltiPro/Ultimate Portal for time management, pay stubs, PTO, etc. you must contact Human Resources at [mailto:humanresources@muellerreports.com]. \n\n{color:#c8102e}*All tickets for Ultipro/Ultimate support put into Technical Support will be declined.*{color}\nh4.*Mueller Technical Support is unable to assist with Ultipro/Ultimate issues. This includes password resets.*{panel}\n----\n{panel:title=8x8 Work App Software|borderStyle=solid|borderColor=#da1e28|titleColor=#ffffff|titleBGColor=#da1e28}{color}\n\nIf you will be using the 8x8 Work application, you can install the application on your computer to avoid maintaining it in a web browser.\n\n*+8x8 Work application installers+*\nWindows: https://work-desktop-assets.8x8.com/prod-publish/tests/work-64-exe-v8.13.2-4.exe\nMac OS: https://work-desktop-assets.8x8.com/prod-publish/tests/work-dmg-v8.13.2-4.dmg\n{panel}","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNWVmYjQxOC02YmJkLTQ3M2QtYjI4MC0wMWZmYTc2Y2MzOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTEwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM4OTE1NTcsIm5iZiI6MTc0Mzg5MDM1N30.HLZ848HBhpX_lDyd2xBmYqN0-5wGkZDn3mGVVNNty-8","targetCollection":"upload-project-11100","endpointUrl":"https://api.media.atlassian.com","clientId":"25efb418-6bbd-473d-b280-01ffa76cc391","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Technical Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://mueller-inc.atlassian.net/wiki","kbLinkDomainURLs":["https://mueller-inc.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/2?xdm_e=https%3A%2F%2Fmueller-inc.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJmNWU2NzcwZjUwN2FhMWFmZDE3MGE3MDQ2Y2IxZWRhODM5YjM5OGRmNzYxYTRkYTdiNDEyZWZlN2M3YTA4YzMyIiwiaXNzIjoiNDhiOWEwZjAtOWYwZC0zM2UwLTkwNzItMzFmMDYwM2NiNGExIiwiY29udGV4dCI6e30sImV4cCI6MTc0Mzg5MTI1NywiaWF0IjoxNzQzODkwMzU3fQ.nacQfJj3kS-hK6MmA6W0BPjYF-idb1qsdYkvaAyZGWk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjQ4YjlhMGYwLTlmMGQtMzNlMC05MDcyLTMxZjA2MDNjYjRhMSIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvbXVlbGxlci1pbmMuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvbXVlbGxlci1pbmMuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiSVRTIiwiaWQiOiIxMTEwMCJ9fX0sImV4cCI6MTc0Mzg5MTI1NywiaWF0IjoxNzQzODkwMzU3fQ.rPS7rYerOUuHBYAGauSTEg2pAcpZ8wlmkE3Hg4pd14U\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://mueller-inc.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://mueller-inc.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ITS\\\",\\\"id\\\":\\\"11100\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ITS\\\",\\\"project.id\\\":\\\"11100\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://mueller-inc.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mueller-inc","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"fa82aea6ecf6c3b29cbec990e5d3966761c6e76d_lout","baseUrl":"https://mueller-inc.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mueller-inc.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"25efb418-6bbd-473d-b280-01ffa76cc391","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"5bb7187d0d28491fa6830397ffc932d8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}