{"xsrfToken":"BLBL-7T3C-QYTK-23UV_1dbeff9940dde6a0eccacce1d80e7d18c195f077_lout","branding":{"id":"2","key":"its","name":"Technical Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/11","theme":{"headerBGColor":"#c80f2e","headerLinkColor":"#ffffff","headerLinkHoverColor":"#610c1a","headerLinkHoverBGColor":"#610c1a","headerBadgeColor":"#610c1a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7c77eaa8-f60d-4e7f-b30a-de1b5e3dbcbd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNWVmYjQxOC02YmJkLTQ3M2QtYjI4MC0wMWZmYTc2Y2MzOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdjNzdlYWE4LWY2MGQtNGU3Zi1iMzBhLWRlMWI1ZTNkYmNiZCI6WyJyZWFkIl19LCJleHAiOjE1NzU3NTc5MjksIm5iZiI6MTU3NTc1NzI2OX0.IzbYovcTATo8hN6XglO829ke6c1Ax8JWKr7vciBoWlw&client=25efb418-6bbd-473d-b280-01ffa76cc391&mode=fit","logoId":"7c77eaa8-f60d-4e7f-b30a-de1b5e3dbcbd","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Mueller Helpdesk and Technical Support Portal","sharedPortalName":"Technical Support Portal","userInitialAnnouncementHeader":"Notifications and Helpful Downloads:","userInitialAnnouncementMessageWiki":"<p><font color=\"#ffffff\"></font></p>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;background-color: #C8102e;\">\n <font color=\"#ffffff\"><b>Mueller Real-Time Website Status</b></font>\n </div>\n</div>If you would like to see the current status of the Mueller websites in real-time, you can find it \n<a href=\"http://stats.mueller-inc.com/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">here</a>.\n<br> \n<font color=\"#ffffff\">\n <div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;background-color: #C8102e;\">\n <b>Ultipro Portal Assistance</b>\n </div>\n </div></font>If you are having trouble logging in or other issues with the UltiPro Portal for time management, pay stubs, PTO, etc. you must contact Human Resources at \n<a href=\"mailto:humanresources@muellerreports.com\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">humanresources@muellerreports.com</a>\n<br> \n<font color=\"#ffffff\">\n <div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;background-color: #C8102e;\">\n <b>Mueller Remote Support - Get TeamViewer</b>\n </div>\n </div></font>If a technical support representative request that you download and install TeamViewer, you can download it from \n<a href=\"https://www.mueller-inc.com/setup/TeamViewerQS.exe\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><ins>here</ins></a>. This will allow your representative to see and interact with your computer.\n<br> \n<font color=\"#ffffff\">\n <div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;background-color: #C8102e;\">\n <b>Mueller AnyConnect VPN Software</b>\n </div>\n </div></font>To manually install, simply download the installer by click \n<a href=\"https://www.mueller-inc.com/setup/anyconnect-win.msi\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><ins>here</ins></a>. Once downloaded, simply run the program and it will update your software to the latest version.\n<br> \n<a href=\"https://mueller-inc.atlassian.net/wiki/spaces/ITS/pages/75530570/VPN+Security+Changes\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">VPN Security Changes</a>\n<br> \n<font color=\"#ffffff\">\n <div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;background-color: #C8102e;\">\n <b>Mueller Scheduled Maintenance - January 5, 2020</b>\n </div>\n </div></font>Mueller Services has scheduled quarterly maintenance for Sunday, Jnuary 5, 2020 for five (5) hours from 5:00 AM – 10:00 AM EDT\n<p></p> \n<p>During this time, Mueller Services will be performing quarterly maintenance and systems may be unavailable or have brief interruptions of service until after the maintenance window is completed.</p> \n<p><b>FUTURE SCHEDULED MAINTENANCE DATES</b><br> Sunday, April 5, 2020</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Mueller Helpdesk and Technical Support Portal","sharedPortalName":"Technical Support Portal","announcementHeader":"Notifications and Helpful Downloads:","announcementMessage":"{color:#ffffff}{panel:title=Mueller Real-Time Website Status|titleBGColor=#C8102e}{color}If you would like to see the current status of the Mueller websites in real-time, you can find it [here|http://stats.mueller-inc.com/].\n{color:#ffffff}{panel:title=Ultipro Portal Assistance|titleBGColor=#C8102e}{color}If you are having trouble logging in or other issues with the UltiPro Portal for time management, pay stubs, PTO, etc. you must contact Human Resources at [mailto:humanresources@muellerreports.com]\n{color:#ffffff}{panel:title=Mueller Remote Support - Get TeamViewer|titleBGColor=#C8102e}{color}If a technical support representative request that you download and install TeamViewer, you can download it from [+here+|https://www.mueller-inc.com/setup/TeamViewerQS.exe]. This will allow your representative to see and interact with your computer.\n{color:#ffffff}{panel:title=Mueller AnyConnect VPN Software|titleBGColor=#C8102e}\n{color}To manually install, simply download the installer by click [+here+|https://www.mueller-inc.com/setup/anyconnect-win.msi]. Once downloaded, simply run the program and it will update your software to the latest version.\n[VPN Security Changes|https://mueller-inc.atlassian.net/wiki/spaces/ITS/pages/75530570/VPN+Security+Changes]\n{color:#ffffff}{panel:title=Mueller Scheduled Maintenance - January 5, 2020|titleBGColor=#C8102e}{color}Mueller Services has scheduled quarterly maintenance for Sunday, Jnuary 5, 2020 for five (5) hours from 5:00 AM – 10:00 AM EDT\n\nDuring this time, Mueller Services will be performing quarterly maintenance and systems may be unavailable or have brief interruptions of service until after the maintenance window is completed.\n\n*FUTURE SCHEDULED MAINTENANCE DATES*\nSunday, April 5, 2020","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#c8102e","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"forgotPassword":{"resetUrl":"/servicedesk/customer/portal/2/user/forgotpassword"},"login":{"allowCookies":true,"contactAdminLink":"please contact your <a href=\"https://mueller-inc.atlassian.net/secure/ContactAdministrators!default.jspa\">Jira administrators</a>","elevatedSecurityCheckShown":false,"loginUrl":"/servicedesk/customer/portal/2/user/login","canReset":true,"sdUserSignUpEnabled":true,"redirectUrl":"https://id.atlassian.com/login","aidEnabled":true}}

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