{"xsrfToken":"d2152903c314391380509c04ef3286ed19ea1c2e_lout","branding":{"id":"2","key":"its","name":"Technical Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/11","theme":{"headerBGColor":"#c80f2e","headerLinkColor":"#ffffff","headerLinkHoverColor":"#610c1a","headerLinkHoverBGColor":"#610c1a","headerBadgeColor":"#610c1a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7c77eaa8-f60d-4e7f-b30a-de1b5e3dbcbd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNWVmYjQxOC02YmJkLTQ3M2QtYjI4MC0wMWZmYTc2Y2MzOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdjNzdlYWE4LWY2MGQtNGU3Zi1iMzBhLWRlMWI1ZTNkYmNiZCI6WyJyZWFkIl19LCJleHAiOjE3MzIxODMwNDUsIm5iZiI6MTczMjE4MjQ0NX0.bVypkeZ35qDYnn0D0Vc9u9XbeD1Pg2KdC77a6b4eR0k&client=25efb418-6bbd-473d-b280-01ffa76cc391&mode=fit","logoId":"7c77eaa8-f60d-4e7f-b30a-de1b5e3dbcbd","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Mueller Helpdesk and Technical Support Portal","sharedPortalName":"Technical Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Mueller Helpdesk and Technical Support Portal","sharedPortalName":"Technical Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#c8102e","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"its","projectId":11100,"serviceDeskId":2,"name":"Technical Support","description":"<p>Welcome!</p>\n<p>You can create a Mueller Technical Support request from the options provided.</p>\n<p>Technical Support is available Monday through Friday 8:00 AM ET to 6:00 PM ET.</p>\n<p><font color=\"#ffffff\"></font></p>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;background-color: #C8102e;\">\n <font color=\"#ffffff\"><b>REMINDER:</b></font>\n </div>\n</div>\n<div class=\"panel\" style=\"border-width: 1px;\"></div><font color=\"#C8102e\"><b>Technical Support is NOT able to assist with Ultimate/Ultipro or any other HR issues.</b></font>\n<p></p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"146","name":"Add a Stamp","descriptionHtml":"<p><a href=\"https://mueller-inc.atlassian.net/wiki/spaces/MD/pages/1639841861/Approved+Stamps\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://mueller-inc.atlassian.net/wiki/spaces/MD/pages/1639841861/Approved+Stamps</a></p>","callToAction":"Add a Stamp","introHtml":"<p>Only use this option if you are a QAD requesting a stamp. Approved list of stamps is in the Mueller@Home Confluence Space.</p>","icon":11588,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11588","groups":[31,26],"key":""},{"id":"124","name":"Additional Permission Request","descriptionHtml":"","callToAction":"Additional Permission Request","introHtml":"<p>Please complete this form when requesting additional permissions that need HR approval such as : access to someone's emails, one-off permissions, etc</p>","icon":11438,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11438","groups":[24],"key":""},{"id":"212","name":"Confluence Page Creation Request","descriptionHtml":"","callToAction":"Confluence Page Creation Request","introHtml":"<p>Request for updating a Tech Support Confluence page</p>","icon":11432,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11432","groups":[44],"key":""},{"id":"210","name":"Confluence Page Update Request","descriptionHtml":"","callToAction":"Confluence Page Update Request","introHtml":"<p>Request for updating a Tech Support Confluence page</p>","icon":11416,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11416","groups":[44],"key":""},{"id":"101","name":"Customer Technical Issue","descriptionHtml":"","callToAction":"Customer Technical Issue","introHtml":"<p>Use this form if you are/know a customer user who is having a technical issue (ie can't login, forgot password, can't view your ordered reports)</p>","icon":11546,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11546","groups":[26],"key":""},{"id":"187","name":"Hardware Request Form","descriptionHtml":"","callToAction":"Hardware Request Form","introHtml":"<p>For requesting hardware to be purchased/allocated</p>","icon":11584,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11584","groups":[32],"key":""},{"id":"172","name":"Lender Case Issue","descriptionHtml":"","callToAction":"Lender Case Issue","introHtml":"<p>Issue with a Lender case? 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For broken/non-functional devices, please submit a Technical Support Request instead</p>","icon":11405,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11405","groups":[32],"key":""},{"id":"144","name":"Mueller@Home Issue","descriptionHtml":"<p><a href=\"https://mueller-inc.atlassian.net/wiki/spaces/MD/pages/1602453518/Trouble+Shooting+Phone+Script+Documentation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Phone Script for CS</a></p>","callToAction":"Mueller@Home Issue","introHtml":"<p>Only use this option when documenting an issue with Mueller@Home</p>","icon":11588,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11588","groups":[31],"key":""},{"id":"188","name":"New Customer Creation Request","descriptionHtml":"","callToAction":"New Customer Creation Request","introHtml":"<p>Bringing on a new customer?</p>","icon":11418,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11418","groups":[26],"key":""},{"id":"189","name":"New Customer User Account Request","descriptionHtml":"","callToAction":"New Customer User Account Request","introHtml":"","icon":11552,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11552","groups":[26],"key":""},{"id":"214","name":"New Employee Role Request","descriptionHtml":"","callToAction":"New Employee Role Request","introHtml":"<p>Is a new Mueller Employee Role/Position needed? Please submit this request so that IT can determine the proper access and equipment needed for the new position.</p>","icon":11551,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11551","groups":[24],"key":""},{"id":"161","name":"Technical Support Request","descriptionHtml":"","callToAction":"Technical Support Request","introHtml":"<p>Submit a Request to Tech Support</p>","icon":11546,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11546","groups":[24],"key":""},{"id":"149","name":"TS Queue Call","descriptionHtml":"<p><a href=\"https://mueller-inc.atlassian.net/wiki/spaces/ITSystems/pages/3102572689/Call+Handling\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://mueller-inc.atlassian.net/wiki/spaces/ITSystems/pages/3102572689/Call+Handling</a></p>","callToAction":"TS Queue Call","introHtml":"<p>Use this form ONLY if you're a member of technical support</p>","icon":11400,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11400","groups":[24],"key":""},{"id":"45","name":"\tSecurity Questionnaire ","descriptionHtml":"","callToAction":"\tSecurity Questionnaire ","introHtml":"<p>Submit a customer security questionnaire for review.</p>","icon":10534,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"160","name":"Appraiser Change Request","descriptionHtml":"","callToAction":"Appraiser Change Request","introHtml":"","icon":11584,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11584","groups":[],"key":""},{"id":"115","name":"Desk Change Request","descriptionHtml":"","callToAction":"Desk Change Request","introHtml":"","icon":11545,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11545","groups":[],"key":""},{"id":"8","name":"Emailed Issue","descriptionHtml":"","callToAction":"Emailed Issue","introHtml":"<p>Get general tech support for software or web issues.</p>","icon":11401,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11401","groups":[],"key":""},{"id":"176","name":"IC Hire Setup","descriptionHtml":"","callToAction":"IC Hire Setup","introHtml":"","icon":11545,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11545","groups":[],"key":""},{"id":"239","name":"IN TEST DO NOT USE - 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Incomplete requests may result is delays when processing.</p>","callToAction":"Technical Issue","introHtml":"<p>Submit a request for technical assistance</p>","icon":11401,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11401","groups":[],"key":""},{"id":"240","name":"TEST","descriptionHtml":"","callToAction":"TEST","introHtml":"<p>ignore this</p>","icon":11432,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11432","groups":[],"key":""},{"id":"215","name":"Testing Tasks","descriptionHtml":"","callToAction":"Testing Tasks","introHtml":"<p>For testing tasks from PM's</p>","icon":11527,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11527","groups":[],"key":""},{"id":"157","name":"VPN Request","descriptionHtml":"","callToAction":"VPN Request","introHtml":"","icon":11545,"iconUrl":"https://mueller-inc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11545","groups":[],"key":""}],"reqGroups":[{"id":24,"name":"Internal Employee Requests"},{"id":26,"name":"Customer Requests"},{"id":31,"name":"Mueller@Home Requests"},{"id":44,"name":"Confluence Page Requests"},{"id":32,"name":"New Hardware Requests"}],"orderMapping":{"44":[212,210],"26":[101,189,188,146],"32":[187,150],"31":[144,146],"11":[61],"12":[61],"24":[161,172,124,149,214]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f8fc5306-91cb-32c5-968c-af8e51501b14","appLinkName":"Confluence (mueller-inc.atlassian.net)","appLinkUrl":"https://mueller-inc.atlassian.net/wiki","spaceKey":"ITS","spaceName":"Mueller Tech Support","spaceUrl":"https://mueller-inc.atlassian.net/wiki/spaces/ITS","isServer":false},"labels":[],"projectKey":"ITS","serviceDeskId":2,"kbLinkDomainURLs":["https://mueller-inc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITS","userLanguageHeader":"Notifications and Helpful Downloads","userLanguageMessageWiki":"<p><font color=\"#ffffff\"></font></p>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;background-color: #C8102e;\">\n <font color=\"#ffffff\"><b>Mueller Scheduled Maintenance Notice - October 20, 2024</b></font>\n </div>\n</div><br> Mueller Services has scheduled quarterly maintenance for <b>Sunday, October 20, 2024</b> for five (5) hours from 5:00 AM – 10:00 AM EST\n<p></p>\n<p>During this time, Mueller Services will be performing quarterly maintenance and systems may be temporarily unavailable or have brief interruptions of service until after the maintenance window is completed.</p>\n<p><b>FUTURE SCHEDULED MAINTENANCE DATES</b><br> Sunday, January 19, 2025<br> Sunday, April 20, 2025</p>\n<p><font color=\"#ffffff\"></font></p>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;background-color: #C8102e;\">\n <font color=\"#ffffff\"><b>Mueller Real-Time Website Status</b></font>\n </div>\n</div>If you would like to see the current status of the Mueller websites in real-time, you can find it <a href=\"http://stats.pingdom.com/7gfk5lobtky4\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.\n<p></p>\n<p><font color=\"#ffffff\"></font></p>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;background-color: #C8102e;\">\n <font color=\"#ffffff\"><b>Office 365/Teams Real-Time Status</b></font>\n </div>\n</div>If you would like to see the current status of the Microsoft web products (Outlook, Teams, etc) in real-time, you can find it <a href=\"https://status.office365.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.\n<p></p>\n<hr>\n<div class=\"panel\" style=\"background-color: #ffffff;border-color: #ffffff;border-style: solid;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: solid;border-bottom-color: #ffffff;background-color: #e6e6e6;color: #C8102e;\">\n <b>Mueller Technical Support How To's</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #ffffff;\">\n <p>Please feel free to browse the Mueller Technical Support How To documents that provide answers and guided instructions for many of the common technical support issues.<br> <a href=\"https://mueller-inc.atlassian.net/wiki/spaces/ITS/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>Mueller Technical Support How To's</ins></a></p>\n </div>\n</div>\n<hr>\n<div class=\"panel\" style=\"border-color: #292b2c;border-style: solid;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: solid;border-bottom-color: #292b2c;background-color: #292b2c;color: #ffffff;\">\n <b>Communicator VoIP Software</b>\n </div>\n <div class=\"panelContent\">\n <p><font color=\"\"></font>If you will be using the Communicator phone system, you will be required to it install the application on your computer. All Mueller computers should have the software installed automatically. Those employees utilizing personal non-Mueller computers can use the following link to the software.</p>\n <p><b><ins>Communicator Installation Files</ins></b><br> <a href=\"https://mueller-inc.atlassian.net/wiki/spaces/ITS/pages/3121020957/Communicator#Links-to-Communicator-Installs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://mueller-inc.atlassian.net/wiki/spaces/ITS/pages/3121020957/Communicator#Links-to-Communicator-Installs</a></p>\n </div>\n</div>\n<hr>\n<div class=\"panel\" style=\"border-color: #36891B;border-style: solid;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: solid;border-bottom-color: #36891B;background-color: #36891B;color: #ffffff;\">\n <b>Mueller FortiClient VPN Software</b>\n </div>\n <div class=\"panelContent\">\n <p>To manually install, simply download the installer by clicking the version you need below:<br> <a href=\"https://ems.mueller-inc.com:10443/Installers/Default/FortiClientLatest11/FortiClientSetup_7.2.4_x64.exe\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>Windows</ins></a><br> <a href=\"https://ems.mueller-inc.com:10443/Installers/Default/FortiClientLatest11/FortiClient_7.2.4.dmg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>Mac</ins></a></p>\n </div>\n</div>\n<hr>\n<div class=\"panel\" style=\"border-color: #19477E;border-style: solid;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: solid;border-bottom-color: #19477E;background-color: #19477E;color: #ffffff;\">\n <b>Mueller Remote Support - Get TeamViewer</b>\n </div>\n <div class=\"panelContent\">\n <p><font color=\"\"></font>If a technical support representative request that you download and install TeamViewer, you can download it from <a href=\"https://www.mueller-inc.com/setup/TeamViewerQS.exe\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>here</ins></a>. This will allow your representative to see and interact with your computer.</p>\n </div>\n</div>\n<hr>\n<div class=\"panel\" style=\"border-color: #005151;border-style: solid;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: solid;border-bottom-color: #005151;background-color: #005151;color: #ffffff;\">\n <b>Ultipro/Ultimate Portal Assistance</b>\n </div>\n <div class=\"panelContent\">\n <p>If you are having trouble logging in, need a password reset or any other issues with the UltiPro/Ultimate Portal for time management, pay stubs, PTO, etc. you must contact Human Resources at <a href=\"mailto:humanresources@muellerreports.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">humanresources@muellerreports.com</a>.</p>\n <p><font color=\"#c8102e\"><b>All tickets for Ultipro/Ultimate support put into Technical Support will be declined.</b></font></p>\n <h4><a name=\"MuellerTechnicalSupportisunabletoassistwithUltipro%2FUltimateissues.\" target=\"_blank\"></a><b>Mueller Technical Support is unable to assist with Ultipro/Ultimate issues.</b></h4>\n </div>\n</div>","defaultLanguageHeader":"Notifications and Helpful Downloads","defaultLanguageMessage":"{color:#ffffff}{panel:title=Mueller Scheduled Maintenance Notice - October 20, 2024|titleBGColor=#C8102e}{color}\nMueller Services has scheduled quarterly maintenance for *Sunday, October 20, 2024* for five (5) hours from 5:00 AM – 10:00 AM EST\n\nDuring this time, Mueller Services will be performing quarterly maintenance and systems may be temporarily unavailable or have brief interruptions of service until after the maintenance window is completed.\n\n*FUTURE SCHEDULED MAINTENANCE DATES*\nSunday, January 19, 2025\nSunday, April 20, 2025\n\n{color:#ffffff}{panel:title=Mueller Real-Time Website Status|titleBGColor=#C8102e}{color}If you would like to see the current status of the Mueller websites in real-time, you can find it [here|http://stats.pingdom.com/7gfk5lobtky4].\n\n{color:#ffffff}{panel:title=Office 365/Teams Real-Time Status|titleBGColor=#C8102e}{color}If you would like to see the current status of the Microsoft web products (Outlook, Teams, etc) in real-time, you can find it [here|https://status.office365.com/].\n\n----\n{panel:title=Mueller Technical Support How To's|borderStyle=solid|borderColor=#ffffff|titleColor=#C8102e|titleBGColor=#e6e6e6|bgColor=#ffffff}Please feel free to browse the Mueller Technical Support How To documents that provide answers and guided instructions for many of the common technical support issues.\n[+Mueller Technical Support How To's+|https://mueller-inc.atlassian.net/wiki/spaces/ITS/overview]{panel}\n\n----\n{panel:title=Communicator VoIP Software|borderStyle=solid|borderColor=#292b2c|titleColor=#ffffff|titleBGColor=#292b2c}{color}If you will be using the Communicator phone system, you will be required to it install the application on your computer. All Mueller computers should have the software installed automatically. Those employees utilizing personal non-Mueller computers can use the following link to the software.\n\n*+Communicator Installation Files+*\nhttps://mueller-inc.atlassian.net/wiki/spaces/ITS/pages/3121020957/Communicator#Links-to-Communicator-Installs\n{panel}\n\n----\n\n{panel:title=Mueller FortiClient VPN Software|borderStyle=solid|borderColor=#36891B|titleColor=#ffffff|titleBGColor=#36891B}\nTo manually install, simply download the installer by clicking the version you need below:\n[+Windows+|https://ems.mueller-inc.com:10443/Installers/Default/FortiClientLatest11/FortiClientSetup_7.2.4_x64.exe]\n[+Mac+|https://ems.mueller-inc.com:10443/Installers/Default/FortiClientLatest11/FortiClient_7.2.4.dmg]{panel}\n\n----\n{panel:title=Mueller Remote Support - Get TeamViewer|borderStyle=solid|borderColor=#19477E|titleColor=#ffffff|titleBGColor=#19477E}{color}If a technical support representative request that you download and install TeamViewer, you can download it from [+here+|https://www.mueller-inc.com/setup/TeamViewerQS.exe]. This will allow your representative to see and interact with your computer.{panel}\n\n----\n{panel:title=Ultipro/Ultimate Portal Assistance|borderStyle=solid|borderColor=#005151|titleColor=#ffffff|titleBGColor=#005151}If you are having trouble logging in, need a password reset or any other issues with the UltiPro/Ultimate Portal for time management, pay stubs, PTO, etc. you must contact Human Resources at [mailto:humanresources@muellerreports.com]. \n\n{color:#c8102e}*All tickets for Ultipro/Ultimate support put into Technical Support will be declined.*{color}\nh4.*Mueller Technical Support is unable to assist with Ultipro/Ultimate issues.*{panel}","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNWVmYjQxOC02YmJkLTQ3M2QtYjI4MC0wMWZmYTc2Y2MzOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTEwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODM2NDUsIm5iZiI6MTczMjE4MjQ0NX0.NSL8a9bcXOZzA9hXERSQMk0QPuO6B3NZxTgISKEWVTE","targetCollection":"upload-project-11100","endpointUrl":"https://api.media.atlassian.com","clientId":"25efb418-6bbd-473d-b280-01ffa76cc391","tokenDurationInMins":20}},"sharedPortal":{"name":"Technical Support Portal","description":"<p>Welcome to the help center - we're here to help! 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