Communicator - Using External Devices

Owned by Karl Hoffner
Jun 19, 2024
2 min read

If you are having call quality issues that may be caused by poor Internet, Wi-Fi congestion or computer problems, you can utilize external devices such as a mobile phone, a land line (home phone) or the Communicator GO application.

The Communicator GO mobile phone app is a licensed feature and s not automatically assigned. Should you want/require access, please contact your manager and/or technical support for permission and assistance in adding a license.

NOTE: If you are expecting to use the Communicator GO mobile app to resolve call quality issues that are the result of poor Wi-Fi, you may not see an improvement if your mobile device is set to use Wi-Fi. If it is not set to use Wi-Fi, the Communicator GO app will use cellular data and you may incur data charges depending on your mobile device plan.

Agents and Supervisors

To add a mobile device or land line (a.k.a. home phone), follow these steps.

  1. From the Agent Panel, from the Phone tab, click on “SOFTPHONE”

    image-20240619-173933.png

  2. From the SOFTPHONE menu, select “Office and Mobile phones…” option

    image-20240619-174033.png

     

  3. From the Phones dialog, select the Mobile tab

  4. Click on the + icon

  5. Enter your mobile device number

  6. Enter a description for your mobile device

     

     

  7. Click OK to close the Phones dialog

  8. From the Agent Panel, from the Phone tab, click on “SOFTPHONE”

  9. From the SOFTPHONE menu, select the mobile device you added earlier

     

  10. You will be presented

This complete the change of devices and all incoming calls will be sent to the selected device. Outgoing calls initiated from the Communicator Agent panel will also be sent from the selected dive.

Please note the message above regarding the call back process.

Business Users