Communicator - Changing your Caller ID

Owned by Karl Hoffner
Last updated: Jul 06, 2022
4 min read

You should have the option to change your caller ID when making outbound calls. This is the number that is presented to the called number when placing a call.

By default, all extensions and agents are set to display the caller ID as 7166914344, which is the main number for the office. For many reasons, you may want to provide the called person your direct line or perhaps an agent may want to perform a call back using the toll free number they originally dialed.

To change your caller ID, it should already be programmed with the available numbers you are allowed to use. If a number is not available, please contact Mueller Technical Support at https://helpdesk.muellerreports.com for assistance in having the missing caller ID added to your profile.

Business Edition

Note that the Default Caller ID is 7166914344

  1. While using the dial in the Phone app, click on the down arrow (far right) and then select the available caller ID that you would like to present to the person you are calling.

     

  2. After selecting a number, you will be presented with the option to make this change from one call or to make it permanent until you change it again.

    1. One-time Caller ID = caller ID is presented for the next call only

    2. Remember Caller ID = present this number until it is changed

       

In all editions, when selecting the Default Caller ID, you will not be asked to select one-time or remember. It will always be the default unless you select a non-default and then you will have a choice.

Agent Edition

Note that the Default Caller ID is 7166914344

  1. While using the phone tab in the Agent Panel, click on the down arrow (far right) and then select the available caller ID that you would like to present to the person you are calling.

     

  2. After selecting a number, you will be presented with the option to make this change from one call or to make it permanent until you change it again.

    1. One-time Caller ID = caller ID is presented for the next call only

    2. Remember Caller ID = present this number until it is changed

       

Communicator GO App

  1. While using the Communicator GO app, select the More (bottom right)

  2. Then select Dashboard

     

  3. Then select Choose caller id

    NOTE: The current selected caller id will be listed here. If it says Default, that it the company main local number.

  4. Select the appropriate caller id from the list of available numbers.

    NOTE: If you require a different one, not available to you, please contact Technical Support to have the appropriate number added to your extension.

  5. Choose the appropriate duration. Always will make the change permanent until it is changed again. One-time will be for the next placed call only.