Blocking or Redirecting Unwanted Calls

If you are receiving multiple calls from an unwanted caller, you have the ability to control how calls are answered, including sending them directly to voicemail or no answer.

First, you will need to know the callers number. You should be able to get this information from your call history

1. In Communicator, select your call history located at the bottom right of your application
   
   

   Open

   

    

2. Then select the RECEIVED tab from the call history to display all your calls that came into your extension.

3. Then find the number you wish to block or redirect in the history and then right-click and select “Copy number to clipboard”
   
   

   Open

   

    

4. Then from icons, select “Self Care”
   
   

   This will bring up a new window called Online Self Care

5. From the Online Self Care window, select the Services tab

6. From the Services tab, select Call Filters & Blocking by clicking on the edit function to the far right
   
   

    

7. In the Call Filters & Blocking, click the plus sign (far right) to add a new line

8. Paste the number (or type it) into the Caller Number field

9. Select the Destination Type from the drop down. Your options are as follows:

   1. Call Forward Number - the call will be forwarded to the destination you provide

   2. No Answer - the call will not be answered

   3. Busy - the caller will receive a busy signal, or be directed to whatever your busy destination is

   4. Voicemail - the call will be redirected to a voice mailbox that you provide in the destination field

   5. Not in service - the caller will be a “not in service” message”

   6. Ringtone - the caller will connected to your extension
      
      

       

10. Click Save to save all your changes