Citrix Headset Troubleshooting - Main Page

Owned by Andrew Clark
Last updated: Jan 06, 2022 by Karl Hoffner
1 min read

This page is set up for users who are experiencing headset issues while using net phone on a Citrix machine.

NetPhone Users Only

As a preliminary step, reset NetPhone by hitting the button in the top left corner > File > Reset net phone. This step should also be performed in between each of the steps below.

This issue can be broken down into three steps:

  1. Troubleshoot local computer -

  2. Troubleshoot net phone -

  3. Troubleshoot Windows in Citrix/Citrix Workspace itself -

Please start with step 1, then work through to step 3. Skipping steps may result in having to repeat previous steps

If there are still issues after following all three steps, please submit a ticket on the help desk portal at . If you need assistance submitting a ticket, please follow the instructions in this article - . If further assistance is needed submitting a ticket, please contact your manager.