Citrix Machine Stuck or Will Not Connect

If you are unable to attempt to connect to your Citrix machine and it appears to be unavailable or it refuses to connect; it may be stuck. These instructions show you how to self-help yourself by rebooting your machine and acquiring a new, fresh machine.

To do a restart and receive a new machine, follow these steps:

1. Log in to the Mueller VPN if you are not already
   NOTE: You cannot connect to Citrix without being connected to the Mueller VPN

2. Open your web browser and go to https://remote.mueller-inc.com

3. Login using your credentials

4. Change to Desktops

   Open

   

5. Click the down arrow below the machine name and then click Restart

6. Open

   

   Wait about 30-60 seconds and then click the Open icon

7. This will assign you a new machine and start your session with a fresh machine.