VPN Setup for New Remote Users

Owned by Andrew Clark
Last updated: Mar 07, 2024 by James Gawley
3 min read

If you’re reading this as a new user, welcome to Mueller Services Inc.! Below are instructions and information regarding getting yourself set up to work from home.

In this article we will detail instructions on how to get yourself setup to work from home. You should receive a VPN agreement from our HR department soon which will need to be filled out. While working from home you may be using software such as an Forticlient (VPN), Fortitoken, and Citrix. In case you are unfamiliar with some of these terms, I will provide short details on them below:

Fortitoken: A passcode generator that is used as a two factor authentication for the VPN software. You will use your token every time you log in to the VPN.

VPN (Virtual Private Network): Acts as a “tunnel” to the network here in our main office. This allows you to access our network resources (including the Citrix machines.)

Citrix Machine: A virtual machine that has software necessary for job functions. Similar to using a remote desktop. Examples of possible resources on a citrix machine: Microsoft products, software phone, shared drives, etc.

 

Let’s get started on getting you set up to login to the VPN and logged in to your machine!

There are 6 steps in this article. Please follow them in order as the steps need to be followed sequentially.

Here is a short synopsis of these steps:

Step 1: Install FortiClient from our helpdesk portal

Step 2: Install FortiToken onto your mobile device from the Google Play Store or Apple Store

Step 3: Install Citrix Workspace.

Step 4: Login to the VPN Software

Step 5: Login to Citrix Workspace

Step 6: This step is only for users who remote in to a computer in the building. Unless someone explicitly tells you that you have to do this, this step can be skipped.

Step 1: Installing FortiClient

You will have to download the FortiClient VPN software from the links below:

For Windows - https://ems.mueller-inc.com:10443/Installers/Default/FortiClientLatest11/FortiClientSetup_7.2.4_x64.exe
For Mac - https://ems.mueller-inc.com:10443/Installers/Default/FortiClientLatest11/FortiClient_7.2.4.dmg

This link will help you through the install process for both FortiClient and FortiToken (for now only install the client and FortiToken apps, we will provide instructions for logging in to the VPN later):


If you need assistance with this, please contact the help desk associate who sent the initial set up email. If you’re unsure how to contact someone at the help desk, please log in to the tech support portal and submit a ticket to us. When creating the ticket please use the “Dead in the Water” impact as this will help us properly prioritize your issue. The link for the tech support portal can be found in step 2. Please contact your manager if you need assistance with filling out the ticket. 

Please note that you may have to create an account for the portal before logging in. Instructions for this are located in this article:

 Step 2: Install Citrix Workspace (if necessary)

Citrix workspace for Windows can be downloaded by going to this page: https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html then hitting the button that says "Download Citrix Workspace app for Windows". After the file downloads, click on the icon that appeared in the bottom left to install it

If you have a Mac it can be downloaded here : https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html

Step 3: Logging in to the VPN

Once the VPN software installation is complete, you can follow the steps in this guide to login:

 

Step 4: Set up Citrix and Login to Virtual Machine

Step 4 can only be completed if you are already connected to the VPN. If you are not connected to the VPN, please review the previous steps before continuing on.

You can now set up Citrix Workspace to connect to our systems. Instructions on doing this can be found here:

 

Step 5 can be skipped unless you remote into a non-citrix desktop in the building

Step 5: Remoting in to your desktop at the main office

Instructions for remoting to your desktop in the main office can be found here:

 

If you need further assistance, feel free to contact the Help Desk Associate who contacted you with your VPN set up information or submit a ticket through the tech support portal. Steps 1 & 2 provide instructions for logging in to the portal.

If all goes well, you should be all set! We look forward to working with you!

Regards,

Mueller Tech Support