Here is a list of common user errors that prevent users from successfully logging into Mueller Enterprise and how to work through them prior to contacting technical support.
Problem : “I can’t login”
Are you using Google Chrome?
Our website is designed specifically for Google Chrome, any other browser is going to provide reduced functionality.
Right :
Wrong :
Common Questions:
Q: Is Edge or Firefox OK?
A: No, only Google Chrome
2. What username are you typing in?
Your username should follow this format: firstname.lastname@muellerreports.com
Common Misspellings:
There are 2 ‘L’s and 2 'R’s in MuellerReports
Make sure you are spelling “Mueller” and not “Muller”
3. Are you typing your password in correctly?
Common issues:
Is Caps Lock on?
Are you using an old password?
**If you confirm all these things and they still can’t login, proceed to the next section for more advanced login help
Problem: “I’m getting an error message”
Below we’ll look at common error messages and what they mean:
Error 1: “Incorrect username or password or the account has been locked out”/ ”Invalid Username/Password”
Looks like this at the bottom of the screen in Mueller Enterprise
Looks like this on the muellerreports.com site for Field Reps
Explanation: Username or password is definitely wrong. There is not a problem with the site. Please navigate to the top of the page and confirm the first 3 things again.
Make sure you are not using “autofill” or “pre-filled” passwords for the site. Manually typing in the username and password to be sure all the info is correct is the best way to make sure you have all the info right!
Error 2: “Oh no, an error has occurred. Please try again, or contact Technical Support if the issue persists”
Looks like this in ME
Explanation: This kind of error only occurs after you have successfully logged in. This is no longer a case of bad username/password. Odds are you are getting this error because you are not using Google Chrome. I’ve mostly seen this issue happening when the user is using Microsoft Edge
Microsoft Edge is not an approved browser
Next Steps:
You can try clearing Google Chrome browser cache: Clear web browser cache - Google Chrome
You can also try requesting a new password from the site
ME : Resetting your Mueller Enterprise password
Field Rep Site : Resetting your website password
3. If everything above fails, please submit a ticket to technical support via our portal at helpdesk.mueller-inc.com