Uninstalling and Reinstalling Phoenix (iPhone)
- Kelli Bores
Step-by-step guide
- Locate your Phoenix App
- Press and hold the app until a small 'x' appears in the corner
- Press the 'x'
- Press Delete on the window that pops up.
- Go to the App Store
- Search for "Phoenixmobile"
- Select the download option
- Once it downloads, keep following the instructions to login.
WARNING : You must have at least 1 case assigned to you in order to login for the first time. Please contact your Training Coordinator if you do not yet have a case.
Step-by-step guide
Locate the Phoenix app and open it
Select Login
Enter your Mueller email address, and your existing password for Mueller Enterprise/Mueller Email site
Press Login
You're Done!
Note if you receive an error when you try to login, please ask yourself the following:
What username are you typing in?
Your username should follow this format: firstname.lastname@muellerreports.com
Common Misspellings:
There are 2 ‘L’s and 2 'R’s in MuellerReports
Make sure you are spelling “Mueller” and not “Muller” or “Meuller”
There is a period between your first and last names in your email address
2. Are you typing your password in correctly?
Common issues:
Is Caps Lock on?
Are you using an old password?
3. Has your training coordinator confirmed they have assigned you a case?
Common issues:
You must have at least 1 case assigned to you in order to login for the first time. Please contact your Training Coordinator if you do not yet have a case.
If you have run through the above and are still unable to login, please try resetting your password with the linked instructions :
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