If you are unable to connect to your Citrix machine and it appears to be unavailable, it may be stuck. These instruction will allow you to self-serve rebooting your machine and acquiring a new fresh machine.
NOTE: If the Citrix machine is truly stuck, any work that was NOT saved before you last disconnected will be lost.
Always save your work before disconnecting!
To do a restart and get a new machine, simply follow these steps:
Log in to the Mueller VPN if you are not already
Open your web browser and go to https://remote.mueller-inc.com
Login using your credentials
Change to Desktops
Click the down arrow below the machine name and then click Restart
Wait about 30-60 seconds and then click the Open icon
This will assign you a new machine and start your session with a fresh machine.