I can't login to Mueller Enterprise

Here is a list of common user errors that prevent users from successfully logging into Mueller Enterprise and how to work through them prior to contacting technical support.

Problem : “I can’t login”

1. Are you using Google Chrome?

Our website is designed specifically for Google Chrome, any other browser is going to provide reduced functionality.

Right :

Open

Wrong :

Open

2. What username are you typing in?

3. Are you typing your password in correctly?

**If you confirm all these things and they still can’t login, proceed to the next section for more advanced login help

Problem: “I’m getting an error message”

Below we’ll look at common error messages and what they mean:

Error 1: “Incorrect username or password or the account has been locked out”/ ”Invalid Username/Password”

Looks like this at the bottom of the screen in Mueller Enterprise

Looks like this on the muellerreports.com site for Field Reps

Explanation: Username or password is definitely wrong. There is not a problem with the site. Please navigate to the top of the page and confirm the first 3 things again.

Error 2: “Oh no, an error has occurred. Please try again, or contact Technical Support if the issue persists”

Looks like this in ME

Explanation: This kind of error only occurs after you have successfully logged in. This is no longer a case of bad username/password. Odds are you are getting this error because you are not using Google Chrome. I’ve mostly seen this issue happening when the user is using Microsoft Edge

Next Steps:

1. You can try clearing Google Chrome browser cache: Clear web browser cache - Google Chrome

2. You can also try requesting a new password from the site

ME : Resetting your Mueller Enterprise password

Field Rep Site : Resetting your website password

3. If everything above fails, please submit a ticket to technical support via our portal at helpdesk.mueller-inc.com