Phoenix App Crashed or is Not Working Right

If you Phoenix app is not functioning as it should try this first.

If you have an iPhone

If you have any important information on your app currently, please sync before uninstalling your app as you will lose any unsynced data.

Step-by-step guide

Locate your Phoenix App

Press and hold the app until a small 'x' appears in the corner

Press the 'x'
Press Delete on the window that pops up.

Go to the App Store

Search for "Phoenixmobile"

Select the download option

Once it downloads, keep following the instructions to login.

WARNING : You must have at least 1 case assigned to you in order to login for the first time. Please contact your Training Coordinator if you do not yet have a case.

Step-by-step guide

Locate the Phoenix app and open it

Select Login

Enter your Mueller email address, and your existing password for Mueller Enterprise/Mueller Email site

Press Login

You're Done!

Note if you receive an error when you try to login, please ask yourself the following:

What username are you typing in?

Your username should follow this format: firstname.lastname@muellerreports.com

Common Misspellings:

There are 2 ‘L’s and 2 'R’s in MuellerReports

Make sure you are spelling “Mueller” and not “Muller” or “Meuller”

There is a period between your first and last names in your email address

2. Are you typing your password in correctly?

Common issues:

Is Caps Lock on?

Are you using an old password?

3. Has your training coordinator confirmed they have assigned you a case?

Common issues:

You must have at least 1 case assigned to you in order to login for the first time. Please contact your Training Coordinator if you do not yet have a case.

If you have run through the above and are still unable to login, please try resetting your password with the linked instructions :