Skip to end of banner
Go to start of banner

Phoenix App Crashed or is Not Working Right

Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Version 1 Next »

If you Phoenix app is not functioning as it should try this first. 

If you have an iPhone


If you have any important information on your app currently, please sync before uninstalling your app as you will lose any unsynced data.

Step-by-step guide

  • Locate your Phoenix App 

                   


  • Press and hold the app until a small 'x' appears in the corner

                     


  • Press the 'x'
  • Press Delete on the window that pops up.

          


  • Go to the App Store

                      


  • Search for "Phoenixmobile"

         


  • Select the download option

       

  • Once it downloads, keep following the instructions to login.


WARNING : You must have at least 1 case assigned to you in order to login for the first time. Please contact your Training Coordinator if you do not yet have a case.

Step-by-step guide

  • Locate the Phoenix app and open it

                           

  • Select Login

           

  • Enter your Mueller email address, and your existing password for Mueller Enterprise/Mueller Email site

           

  • Press Login

           

  • You're Done!


Note if you receive an error when you try to login, please ask yourself the following:

  1. What username are you typing in?

Your username should follow this format: firstname.lastname@muellerreports.com

Common Misspellings:

There are 2 ‘L’s and 2 'R’s in MuellerReports

Make sure you are spelling “Mueller” and not “Muller” or “Meuller”

There is a period between your first and last names in your email address

2. Are you typing your password in correctly?

Common issues:

Is Caps Lock on?

Are you using an old password?

3. Has your training coordinator confirmed they have assigned you a case?

Common issues:

You must have at least 1 case assigned to you in order to login for the first time. Please contact your Training Coordinator if you do not yet have a case.


If you have run through the above and are still unable to login, please try resetting your password with the linked instructions :






If you have an Android

If you have any important information on your app currently, please sync before uninstalling your app as you will lose any unsynced data.

Step-by-step guide

  • Locate your Phoenix app 

           


  • Press and hold until a small menu pops up. Press 'Uninstall'

         


  • Once uninstalled, go to the Google Play store

          


  • Search Phoenixmobile and install again

      


  • Log back in

        


  • You're all set!


Make sure you sync your data regularly as to not lose any important information.






  • No labels