For installation assistance, please review pages 2 - 3.

For first time configuration, please refer to pages 4 - 6.

Download the PDF here

First Time Setup

1. Click on the Communicator icon on your desktop or find Communicator in the Start menu

   

2. When presented the Welcome to profile wizard, click Next
   

   

   
   NOTE: Before continuing, you will need to have your credentials from your welcome email.
   

3. In the Account details, enter your username and password from your welcome email.
   

   

4. Click Next
   

5. Select your Communicator edition:

   1. If you are a normal user, select the Business edition from the drop-down and then click Next

   2. If you are a Agent, select the Agent (call center) edition from the drop-down and then click Next

   3. If you are a Supervisor, select the Supervisor (call center) edition and then click Next
      

      

6. From the Phones section, de-select Use deskphone and insure that Use softphone is selected and then click Next
   

   

7. From the Summary, click Finish

8. When you are presented the option to add the browser extension, it is recommended to click No
   

   

9. Click OK when you are provided the “This is the first time you are connecting..” message