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WARNING : You must have at least 1 case assigned to you in order to login for the first time. Please contact your Training Coordinator if you do not yet have a case. |
Step-by-step guide
Locate the Phoenix app and open it
Select Login
Enter your Mueller email address
you used to set up the account, and your existing password for Mueller Enterprise/Mueller Email site
Press Login
You're Done!
Note if you receive an error when you try to login, please ask yourself the following:
What username are you typing in?
Your username should follow this format: firstname.lastname@muellerreports.com
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Common Misspellings: Make sure you sync your data regularly as to not lose any important information.There are 2 ‘L’s and 2 'R’s in MuellerReports Make sure you are spelling “Mueller” and not “Muller” or “Meuller” There is a period between your first and last names in your email address |
2. Are you typing your password in correctly?
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Common issues: Is Caps Lock on? Are you using an old password? |
3. Has your training coordinator confirmed they have assigned you a case?
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Common issues: You must have at least 1 case assigned to you in order to login for the first time. Please contact your Training Coordinator if you do not yet have a case. |
If you have run through the above and are still unable to login, please try resetting your password with the linked instructions :