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Download links:Windows users: https://www.mueller-inc.com/setup/Communicator.exe Mac users*: https://www.mueller-inc.com/setup/Communicator.zip * The Mac version is compressed and must be expanded before installation |
For installation assistance, please review pages 2 - 3.
For first time configuration, please refer to pages 4 - 6.
Download the PDF here
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First Time Setup
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Click on the Communicator icon on your desktop or find Communicator in the Start menu
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When presented the Welcome to profile wizard, click Next
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In the Account details, enter your username and password from your welcome email.
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Click Next
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Select your Communicator edition:
If you are a normal user, select the Business edition from the drop-down and then click Next
If you are a Agent, select the Agent (call center) edition from the drop-down and then click Next
If you are a Supervisor, select the Supervisor (call center) edition and then click Next
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From the Phones section, de-select Use deskphone and insure that Use softphone is selected and then click Next
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From the Summary, click Finish
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When you are presented the option to add the browser extension, it is recommended to click No
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Click OK when you are provided the “This is the first time you are connecting..” message
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