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Warning
titleSuperseded

This document is no longer valid and has been superseded.

This article details how to resolve the "snapshot" error that occurs when trying to login to net phone queues. It is resolved by changing the net phone profile.

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4.) We will have to change multiple fields here. For description, type your first name. Under "PBX Phone Audio", for "type" choose "VoIP Softphone".
Under "Voice Server IP Address" type in "192.168.5.82" without quotes. This needs to be typed in exactly as shown. For the checkbox "Make profile available to all users of this computer?" make sure it is checked. Hit "Save" at the bottom.

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