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Setup Guide Template For New Logistics Manager

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Please follow these steps in order!

Here is a checklist for each step. When you’ve completed the step, please check it off. Links to instructions for each step are provided if needed.

If you run into any issues along the way, please reach out to [TS agent here] and include the link to this page. We will assist you as soon as possible!

Steps:

These instructions are designed for first time users logging into web based Microsoft 365 apps such as outlook, teams, excel, etc.

OVERVIEW OF STEPS:

  1. Visit office.com

  2. Sign in with credentials provided by manager. Typical username format is usually firstname.lastname@muellerreports.com

  3. Create new password.

  4. Provide additional information such as phone # for multifactor authentication (MFA)

Step #1

Step #2

Step #3

Step #4

These instructions are designed for users logging into Mueller Enterprise for the first time.

Prerequisites:

  • Username has been provided by manager

  • Mueller Outlook Email has been set up in advance

  • Google Chrome browser is installed as other browsers such as Microsoft Edge can cause issues

OVERVIEW OF STEPS:

  1. In a Google chrome browser, visit https://www.mueller-inc.com/webui/login and click forgot password

  2. Type in your username and click “REQUEST NEW PASSWORD” (username format is normally the same as Mueller email i.e. firstname.lastname@muellerreports.com however, please confirm with your manager

  3. Check Outlook email, click the password reset link, and follow the instructions to create a new password.

  4. Login with your newly created password.

  5. You may be prompted to select a verification method with either your email or phone number. Whatever method you choose, enter in the verification code that is sent after and you’re all set!

STEP #1

STEP #2

STEP #3

STEP #4

STEP #5

These instructions are designed for users logging in to Jira for the first time.

Prerequisite:

  • Mueller Email has been set up in advance.

OVERVIEW OF STEPS:

  1. Accept the invite link that was sent to your Mueller Email

  2. Enter your name, create a password, and click “SIGN UP”

  3. Verify your email via the 2nd email. Resend if the 2nd email doesn’t appear after a minute or so.

  4. Login with with your newly created password

STEP #1

STEP #2

STEP #3

STEP #4

Download links:

The Communicator installation files can be found here: Communicator

Files are available for Windows, Mac and Linux. Please note the Mac and Linux files are zipped and must be extracted prior to installation.

Communicator 7.x

Download the PDF here

Please use the First Time Setup instructions below for Mueller specific instructions

For installation assistance, please review pages 8 - 11.

For first time configuration, please refer to pages 12 - 16 or refer to the steps below.

Communicator 6.x

Download the PDF here

Please use the First Time Setup instructions below for Mueller specific instructions

For installation assistance, please review pages 2 - 3.

For first time configuration, please refer to pages 4 - 6

First Time Setup

  1. Click on the Communicator icon on your desktop or find Communicator in the Start menu

  2. When presented the Welcome to profile wizard, click Next


    NOTE: Before continuing, you will need to have your credentials from your welcome email.

  3. In the Account details, enter your username and password from your welcome email.

  4. Click Next

  5. Select your Communicator edition:

    1. If you are a normal user, select the Business edition from the drop-down and then click Next

    2. If you are a Agent, select the Agent (call center) edition from the drop-down and then click Next

    3. If you are a Supervisor, select the Supervisor (call center) edition and then click Next

  6. From the Phones section, de-select Use deskphone and insure that Use softphone is selected and then click Next

  7. From the Summary, click Finish

  8. When you are presented the option to add the browser extension, it is recommended to click No

  9. Click OK when you are provided the “This is the first time you are connecting..” message

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