This page is set up for users who are experiencing headset issues while using net phone on a Citrix machine.
As a preliminary step, reset net phone by hitting the button in the top left corner > File > Reset net phone. This step should also be performed in between each of the steps below.
This issue can be broken down into three steps:
Troubleshoot local computer - Citrix Headset Troubleshooting - Local Computer
Troubleshoot net phone - Citrix Headset Troubleshooting - Net Phone
Troubleshoot Windows in Citrix/Citrix Workspace itself - Citrix Headset Troubleshooting - Windows in Citrix/Citrix Workspace
Please start with step 1, then work through to step 3. Skipping steps may result in having to repeat previous steps
If there are still issues after following all three steps, please submit a ticket to the help desk. If you need assistance submitting a ticket, please follow the instructions in this article - Creating an account in the Tech Support Portal If further assistance is needed submitting a ticket, please contact your manager.