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Arranging the icons
In Communicator (not the Agent Panel), click on the vertical ellipses.
Select Organize icons
From the Organize module icons, find SMS below. Click on the SMS icon and drag it where you would like to see it on the list.
Once completed, it should look something like the following.
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In Communicator GO app, you see a notification if you receive an SMS message.
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Problems with SMS
Maximum Number of Messages Exceeded
You may receive and error indicating that you cannot send the SMS due exceeding the maximum number of messages.
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This will mainly happen if you cut an and paste from Word or some other editor that “replaces” characters with other characters.
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If the content includes characters that have been replaces replaced as noted above, the character limit was reduced and the number of split messages increase due to the character limit.
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