This page is set up for users who are experiencing headset issues while using net phone on a Citrix machine.
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NetPhone Users Only
As a preliminary step, reset net phone NetPhone by hitting the button in the top left corner > File > Reset net phone. This step should also be performed in between each of the steps below.
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If there are still issues after following all three steps, please submit a ticket to on the help desk portal at https://helpdesk.muellerreports.com. If you need assistance submitting a ticket, please follow the instructions in this article - Creating an account in the Tech Support Portal. If further assistance is needed submitting a ticket, please contact your manager.