If you are having issues with your headset in Citrix follow these steps as a workaround.This article is for remote users that are troubleshooting headset issues in Citrix.
Instructions
- The first thing you can try is to check if the headset is actually picking up anything. Make sure the blue light on the headset is on.
Then go to the bottom right hand of your Citrix window and right click on the speaker icon. Then click on "Playback Devices"
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4. In Citrix click on the black drop down menu at the top for your screen
5. Select If they are using Citrix Workspace select "Devices" and then "Manage Devices"
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You may need to hover your mouse over the devices to see the full names
6b. If they are using Citrix Receiver, select "Preferences" then "Connections". Make sure that the Microphone and Webcam session settings are set to "Connect Automatically".
7. This may or may not install a device driver software. If it does a small message will appear on the bottom left hand of your screen. Wait for the driver to install (about 5 mins) and then proceed to step 5.
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If you are still having issues, contact technical support.
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