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Download links:The Communicator installation files can be found here: Communicator Files are available for Windows, Mac and Linux. Please note the Mac and Linux files are zipped and must be extracted prior to installation. |
Communicator 7.x
Download the PDF here
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Please use the First Time Setup instructions below for Mueller specific instructions |
For installation assistance, please review pages 8 - 11.
For first time configuration, please refer to pages 12 - 16 or refer to the steps below.
Communicator 6.x
Download the PDF here
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Please use the First Time Setup instructions below for Mueller specific instructions |
For installation assistance, please review pages 2 - 3.
For first time configuration, please refer to pages 4 - 6
First Time Setup
Click on the Communicator icon on your desktop or find Communicator in the Start menu
When presented the Welcome to profile wizard, click Next
NOTE: Before continuing, you will need to have your credentials from your welcome email.In the Account details, enter your username and password from your welcome email.
Click Next
Select your Communicator edition:
If you are a normal user, select the Business edition from the drop-down and then click Next
If you are a Agent, select the Agent (call center) edition from the drop-down and then click Next
If you are a Supervisor, select the Supervisor (call center) edition and then click Next
From the Phones section, de-select Use deskphone and insure that Use softphone is selected and then click Next
From the Summary, click Finish
When you are presented the option to add the browser extension, it is recommended to click No
Click OK when you are provided the “This is the first time you are connecting..” message
