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Note: You should always insure that you are using the latest version of the web browser to prevent security issues.
Step-by-step guide
Open Firefox and click your Mozilla Firefox web browser
Click on Tools
# Click on History
# Click Clear Recent History
# From the drop down menu next to 'Time range to clear:' choose Everything#
Check Cookies
# Check Cache
# Check Active Logins#
Check Site Preferences
# All other settings may either be unchecked or left at default settings.#
Choose Clear now
# Restart Firefox to see if the issue persists.
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