READ ME!!!
If you need help with a specific thing like selecting which speaker is being, for example, you can scroll down the page until you find the instructions you are looking for. You do not need to read the entire article unless you like reading than by all means, read away.
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Installing Teams
Teams is an application that is apart of the Office 365 suite and comes preinstalled on all Mueller Reports work stations and laptops. If you are using a personal laptop, desktop or phone, you can download Teams at this link: https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/download-app
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Once you are logged in lets, check to see if Teams is using the camera, microphone, and speaker you want to use.
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Getting to your Devices Menu
The first step in this process is to get to your settings so you can check what devices are being used by Teams.
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Step 2: After click that icon, you should see this, click settings.
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Step 3: When you click settings, a settings window will open, and you now will need to click Devices.
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Note: If you have a webcam, you should see a preview of what your webcam sees where that black box is in the photo below.
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Changing the Mic
Teams allows its allow their users to select which microphone they want to use. This can be helpful for people who have a webcam that has a microphone and a stand-alone microphone. This microphone—this way, the user can select which microphone is used by Teams.
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In the image shown below, you will see the orange box surrounding the Microphone option in Teams. If there were more than one microphones microphone plugged into the machine, there would be more options.
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Changing the Speaker
Teams allow their users to select which speaker it would like to use. This does not limit users to using desk speakers; however, users can choose to use headphones if they wish.
In the image below, you will see the Speaker device surrounded by an orange circle. If there were more than one output device plugged into the machine, you would see more than one device being offered.
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Changing The Webcam
Teams allow their users to change which camera is being used during video calls. If you have more than one camera plugged into your computer, Teams may not use the camera you prefer.
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The black box below the orange box is blocking the camera preview.
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Other
If you followed the instructions to a T and you're still having problems, there are few things you can do that can help solve some common issues.
No Microphone is detected:
Webcam: If you use a laptop with a webcam, but you use an external webcam, you might run into the issue where the laptop device doesn't know which one to use. Try unplugging the external webcam and then restarting your laptop device before plugging the external webcam back in try and see if your Teams detects the laptop's internal microphone.
Windows is not up to date: Sometimes, Windows updates can interfere with software. So in the bottom left of your laptop or workstation, click the Windows logo and then type "Check for Updates" and install any available updates. Once those updates have installed themselves, restart your computer so they can finish installing and check to see if that fixed your Team's microphone issues.
External Microphone: If you are using a USB stand-alone microphone or a USB headset with a microphone, sometimes changing the USB port in which the microphone was plugged into will fix the issue. If this does not work, then go to the manufacturer's website and try to download the latest drivers for that model of microphone or headset.